Updated date: Jul 1, 2024
Effective date: Oct 20, 2023
HW CloudLink (hereinafter referred to as the Application) is a video conferencing software provided by iSoftStone Information Technology (Group) CO.,Ltd to enable users to communicate anytime and anywhere. It provides users with efficient, stable, and reliable, HD audiovisual experience, and convenient data sharing.
This Application is provided only for non-individual organizations, such as enterprises. It is provided by your organization or other organizations (hereinafter referred to as "your organization") that authorize you to use this Application. Information collection and use shall be performed by your organization or in accordance with your organization's authorization or instructions. Your organization will control and manage your meeting service user accounts, including controlling privacy settings and fulfilling the obligations of personal data privacy notification. We are only the processor of the personal information described in this Statement, and your organization is the controller of such personal information.
This Privacy Statement (hereinafter referred to as the Statement) helps you understand personal information that may be involved in using HW CloudLink and how HW CloudLink protects your personal information. This Statement covers only how your organization collects and processes personal information while you are using this Application. It does not cover your organization's handling, if any, of your personal information outside the scope of this Application. In addition to this Statement, your organization may also apply other policies or behavioral norms regarding your use of this Application.
Please note that it is entirely at your discretion whether to install and use this Application on your personal device. You show your thorough understanding of and consent to all the clauses in this Privacy Statement by downloading, installing, or using HW CloudLink. Otherwise, do not download, install, or use HW CloudLink.
This Statement sets out:
1. What Information Is Collected and Processed by this Application
2. How This Application Uses the Collected Information
3. Whether This Application Discloses Your Personal Information
4. How This Application Protects Your Personal Information
5. How This Application Preserves Your Personal Information
6. How to View and Update Your Personal Data
7. Self-boot and associated boot description
8. How to Download and Install a New Version
9. Updates to This Statement
10. Contact Information
1. What Information Is Collected and Processed by this Application
| Information type | Collection range | Purpose of collection | Business scenario |
|---|---|---|---|
| Contact information | Phone number, email | It is mainly used to add contacts for users to make direct calls and schedule meetings (not required for users). | Adding and modifying contacts |
| Storage space | File write, delete and store and photo information | We apply for storage permission to write, save, modify, select pictures, crash logs and other information of App files. | Problem feedback, crash log storage and upload |
| Microphone Camera | Audio and video information | The microphone accepts users' voice and provides audio calls for meetings. The camera collects user videos and provides video images for meetings. | Audio and video conferencing, problem feedback |
| Device information | Device identifier, device network access signal, and call information | The device ID is used to determine the account for multiple device login. Device network access signal to determine the current conference network environment; Incoming calls on the device prevent the system microphone from being occupied by the current conference and ensure normal mobile phone calls. | Login, Audio and video conferencing |
1.1 Registration Information Submitted by You or Your Organization
Information provided by you or your organization through this Application, for example, information provided when you or your organization adds or modifies your account. The information may include the account, name, mobile phone number, email address, and other contact information; and information provided when you communicate with your organization.
1.2 Device Information
This Application collects information about your personal device that you log in to, including audiovisual device information, operating system and version, browser information, IP address, system disk storage space, and computer identification information to check whether your personal device meets the usage requirements.
1.3 Data That Is Proactively Submitted for Specific Services
(1) This Application features audiovisual functions. When you use these functions, this Application uses your device or external cameras, microphones, and speakers.
(2) This Application supports desktop sharing in meetings. During desktop sharing, this Application captures your screen to obtain the corresponding content for sharing based on your selection.
1.4 Log Information
When you use related services, this Application will collect log information, including the device IP address (after being anonymized), user click-through behaviors, event information (such as error, crash, restart, and upgrade), and audiovisual quality data (such as the volume and packet loss rate). Audiovisual quality data does not involve your call content and is used only for analyzing audiovisual quality. If you do not want this Application to collect and analyze such information, you can disable the corresponding function in Settings. Enabling this function helps O&M personnel locate problems more efficiently and serve you better.
1.5 Password Information
While you are using related services, this Application collects password information locally, including the login account, login password, and meeting password.
Password information is encrypted and transmitted to the server for authentication. After user authentication, such information is encrypted and saved to the local database.
1.6 Clipboard
To help you reduce the number of steps to join the membership and improve the efficiency of joining the membership, we will access the device clipboard capabilities to facilitate you to copy and share content. We only process the aforementioned clipboard information on your device, and we will not transmit back your personal privacy information written to the clipboard during the process. In addition, we will not collect and process any information in your clipboard.
2 How This Application Uses the Collected Information
To provide secure, smooth, and effective user experience, this Application uses the collected information or data as necessary to:
(1) Provide you with customer support and troubleshooting services.
(2) Notify you of service updates and faults.
(3) Verify your identity.
(4) Resolve disputes.
(5) Comply with applicable laws, regulations, and corresponding legal procedures.
3 Whether This Application Discloses Your Personal Information
3.1 To enable your organization and you to use this Application, your organization will disclose the preceding information to the Application provider. The Application provider will process your personal information only under the authorization and instructions of your organization.
3.2 Your organization will also provide your information to third-party service providers that assist in providing all or part of the services, including third-party applications, services, and websites that are connected to this Application.
3.3 Your organization may disclose your personal information in the following circumstances:
(1) In accordance with relevant laws and regulations or the requirements of government departments, your information may be disclosed to third parties; executive, judicial, and law enforcement authorities; and regulatory agencies.
(2) If you violate relevant laws, regulations, or policies, your information shall be disclosed to third parties.
(3) To provide you with products or services proactively or as you require, your information shall be disclosed to third parties.
(4) Other disclosures are deemed appropriate by your organization based on laws, regulations, or website policies, for example, in terms of execution of service clauses or for the purpose of addressing personal injury, property loss, or illegal behavior.
4 How This Application Protects Your Personal Information
4.1 The Application provider attaches importance to customer data security. According to the instructions and authorization of your organization, the Application provider will use appropriate physical, management, and technical measures to prevent customer data and support data (including your personal information) from unauthorized access, disclosure, use, modification, damage, or loss. For example, the Application provider uses cryptographic technologies for data confidentiality, protection mechanisms to prevent malicious attacks, and access control mechanisms to permit only authorized access to your personal information. The Application provider also provides training on security and privacy protection for employees to strengthen their awareness of personal information protection. The Application provider will protect customer data in accordance with this Statement, but please note that any security measures cannot be impeccable.
4.2 Notwithstanding the aforesaid security measures, it is your responsibility and obligation to take good care of your account and password as well as your other information, and you shall assume all the legal liabilities arising from your failure to keep your information secure.
4.3 If you find your account or password is used by others without your permission or abnormal use occurs, notify the administrator of your organization immediately and ask them to suspend any unauthorized use of your account or password.
5 How This Application Preserves Your Personal Information
This Application preserves your personal information only within a necessary time period to fulfill all purposes described in this Statement. The retention period is determined based on the following considerations:
(1) The time required to retain personal information to provide products and services, handle possible user queries or complaints, and locate problems;
(2) Whether the user agrees to a longer retention period;
(3) Whether there are specific requirements for data retention in laws and contracts.
6 How to View and Update Your Personal Data
You should ensure that all personal data submitted is accurate. This Application is dedicated to maintaining the accuracy and completeness of your personal information and keeping the information up-to-date. In accordance with relevant laws and regulations, you can exercise the following rights through your organization: (1) access your specific personal information held by the Application provider; (2) request the Application provider to update or correct your inaccurate personal information; (3) reject or restrict the use of your personal information by the Application provider; (4) request the Application provider to delete your personal information. If you want to exercise these rights, you can use the methods provided in this Application to access, correct, or delete information that you have uploaded. If you cannot use the methods provided by this Application to perform these operations, directly contact your organization to access or modify your information. The Application provider may decline the request if it has reasonable grounds to believe that the request is fraudulent or unfeasible, or may jeopardize the privacy of others.
7 Cancel your account
As an end user of an enterprise organization, please contact the administrator of your enterprise organization and ask him to cancel his account through Web Management Background - Address Book. Your personal information and related data will be saved by the enterprise organization to which you belong, and when you withdraw from the enterprise organization, your relevant personal information in the enterprise organization will be deleted or anonymized simultaneously. If you need our assistance in exercising these rights, please contact us. We will review the issue as soon as possible and respond within fifteen business days of verifying your user identity.
8 Self-boot and associated boot description
8.1 In order to properly use the HW CloudLink conference function, the application introduces the system network management broadcast (android.net.conn.CONNECTIVITY_CHANGE) monitor, the purpose is to view the user's network environment, to ensure the normal use of user meetings.
8.2 In order not to affect the user's normal mobile phone call, the application introduces the system call management broadcast (android.intent.action.PHONE_STATE) listener, the purpose is to prevent HW CloudLink from taking up the system microphone and ensure the user's normal mobile phone call.
9 How to Download and Install a New Version
When a new software version is available, the system will remind you to download the new version. After user authorization, the software can be updated normally. For installation on mobile devices, you can choose to install the software after it is downloaded.
10 Updates to This Statement
This Statement may be revised or updated as needed. We will issue prominent notices or adopt practicable channels or methods to communicate all updates or revisions to you. You are encouraged to read this Statement after a version upgrade to learn about the latest changes.
11 Contact Information
If you have any questions, suggestions or complaints about this statement, please contact contact@isoftstone.com.